Refund Policy

Our Commitment

We comply with the Australian Consumer Law (ACL). Nothing in this policy limits your rights under the ACL.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under the ACL. Please contact us within 14 days of receiving your order. To process your claim quickly, please include a photo of the issue — no return required.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.

How to Request a Refund

Contact us at:
hello@stubbornhomedesign.com

Please include:

  1. Your order number
  2. A description of the issue
  3. One or more photos of the item

We will respond within 2 business days.

Refund Processing Time

Once your refund is approved, funds will be returned to your original payment method within 5–7 business days.

Return Shipping

For faulty or incorrect items, no return is required. We will issue a full refund or send a replacement once the issue is confirmed via photo evidence.